By registering for an Access Training Course, you agree to the following terms and conditions: 

Bookings 

Customers are encouraged to book early to avoid disappointment due to potential limited seats or availability. Bookings will be confirmed via an email to the registered email address and a tax invoice will be issued.  

Appropriateness of Course 

It is the responsibility of the customer making the course booking to ensure that the course, as outlined, is appropriate for their requirements. 

Payment Terms 

Generally, payment must be made within 7 working days of receipt of invoice. Please refer to payment methods stated on the invoice.  

Course Attendance & Accessibility  

It is the responsibility of the customer to familiarise themselves with the course attendance process and accessibility requirements provided in a confirmation email that was sent to the registered email address.  

Cancellations by The Access Group 

In the event where The Access Group Learning Services Team is in an unfortunate position to cancel a course due to unforeseen circumstances, we will provide as much notice as possible and we will contact the customers to arrange alternative options.  

Cancellations, Transfers and Substitutions by Customers 

Booking or enrolment cancellations, transfers and substitutions related to Virtual ILT, webinars, events or eLearning, should be notified as soon as possible. 

Customers may cancel at no penalty no later than ten (10) business days prior to commencement of the course. 

For cancellations received between nine (9) and four (4) business days prior to commencement of the course, a cancellation fee of 50% of scheduled course fee will apply. 

For cancellations received three (3) or less business days prior to commencement of the course, or non-attendance on the date of the course, no refunds or credits will apply. 

Substitute customers will be accepted up to 72 hours/ three business days prior to course commencement. 

If, due to technical difficulties or reasons outside of their control, the customer is unable to access their training course, notification must be provided within 3 business days of the access issue. In absolute discretion, a transfer or substitute training course may be provided at no additional cost to the customer. After this period, there will be no obligation to transfer, substitute, or arrange other courses for the customer and a cancellation fee of 50% of the course fee may be charged. 

Extension requests for Training Online learning materials 

Upon purchasing, the customer will receive access to course content for a predetermined amount of time known as the access period. The access period begins from the date of enrolment and may last for three months (12 weeks), six months (24 weeks), or twelve months (52 weeks) - unless otherwise specified. Users are advised to refer to the course outline document for specific details regarding the access period for each course, learning pathway, or learning catalogue. 

If you require additional time to access or complete the Training Online learning materials, please contact apac.learningservices@theaccessgroup.com and submit your request and reason for extension. Your request will go through an approval process to confirm your extension details. 

If approved, an extension will be provided with a confirmed timeframe. The Learning Services Coordinator will extend the access within the Training Online portal according to the approved timeframe and notify the customer or enrolee. Once this is completed the customer or enrolee can resume access to the content within the extension timeframe.  

Some requests may not be approved due to contractual obligations with third party Subject Matter Experts (SMEs). Under these circumstances, a contract will dictate the accessibility or availability timeframe of the content, which is usually twelve (12) weeks or three (3) months. If your request is related to this scenario, we will be under strict obligation to adhere to the contractual agreement with the third party and may not be able to grant the extension.  

Privacy Statement 

Your privacy is top priority for us at The Access Group.  We collect your personal information so that we may process your course registration successfully.  

A copy of our privacy policy is available by clicking here. 

Disclaimer 

We at The Access Group Learning Services apply adult and industry leading learning principles and methodologies during the design, development and delivery of our training solutions and ensure verification of its accuracy. While courses are considered true and correct at the date of release, changes in software version, product names and branding may impact visual accuracy of course information which remain functionally correct. Information and examples used are for illustrative purposes only. The Access Group accepts no responsibility or liability for any act or omission by any person acting in reliance, whether wholly or partly upon the contents of a course.